| |
Dec 13, 2025
|
|
|
|
|
HMGT 400 - Hospitality Human Resources and Service Management Credit Hours: 3
Lecture Contact Hours: 3 Lab Contact Hours: 0
Development of company policies and strategies pertaining to the execution of good customer service. Techniques and methods to recruit, train, and monitor personnel in the implementation of standards relating to customer service. Focus on consumer needs and the skills needed to anticipate these needs as well as developing solutions to customer problems and complaints.
Restriction(s): Completion of 60 hours/JR standing
Add to Catalog (opens a new window)
|
|
